Positive: I have been travelling in and out of France for over 30 years. I know what a check in and check out is, and booking.com is a convenient way to have a place to sleep when needed. So called, professional operators for bed and maybe breakfast should remember that good clean guests should be appreciated and we are not at their mercy. Professionalism, correctness, cleanliness is key when running a business.. Negative: Payment taken during booking. Cancellation not possible. The day before, I received a message to bring my own bedsheets (specifically 140) and towel. The bed was 160! Plan a flat sheet and towel if you ever want to stay here. They insisted that I confirmed time of arrival, so I confirmed at 7pm. Check in from 6pm to 9pm... I arrived on time and waited outside the door. The chambermaid arrived, showed me in and explained the lights, explained check out before 10am and key drop procedure. The toilet was not flushed after the last guest. Not even a piece of soap to wash my hands. The bathroom cabinet was full. Unwashed coffee cup on the counter. As understood and agreed, I left before 10am and dropped the keys at the specified key drop (post box). I received many messages from the owner after an hour. No network reception before, as I was in the mountains. Least to say they were not very 'customer friendly’ messages, she was unprofessional. She should first check the key drop to verify if the guest has left before sending hassling messages saying you will never come back, etc... I managed to call but got the voicemail as well, and explained the key drop. Obviously, the check out procedure is not understood between cleaning lady and owner !!!.
Aurélie.M
Disappointed.
Stephane.a
Eli.i
lucbert.h
KROL.
karine.a
Christine.e
marie.h
Marc.e
